1. Who We Are
This website is operated by Dr. Nermeen Mustafa, trading personally as Dr. Nermeen Mustafa. The website address is https://drnermeenmustafa.com.
For privacy enquiries, please contact: hello@drnermeenmustafa.com
2. What Personal Data We Collect
We may collect the following types of personal information when you use this website:
- Name and email address (when you submit a form, register for a course or subscribe to our newsletter)
- Company name, job title and country (when provided voluntarily in forms)
- Phone number (when provided voluntarily)
- Message content (when you contact us via a form)
- Payment information (processed securely by Stripe — we do not store card details)
- Technical data (IP address, browser type, pages visited — collected via Google Analytics with your consent)
3. How We Use Your Personal Data
We use your data to:
- Respond to enquiries and provide the services you have requested
- Send you the newsletter and updates you have subscribed to
- Process course registrations and payments
- Notify you about course launch dates and availability
- Improve our website and services based on how visitors use them (with consent)
4. Legal Basis for Processing (GDPR)
Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following lawful bases:
- Consent — for newsletter subscriptions and analytics cookies
- Contract — for processing course purchases and delivering services
- Legitimate interests — for responding to business enquiries
5. Data Sharing
We share your data with trusted third-party services only as necessary to operate this website:
- Vercel — website hosting (USA; Privacy Shield compliant)
- Stripe — payment processing (USA; PCI DSS compliant)
- Resend — transactional email delivery
- Kit (ConvertKit) — email newsletter management (if you have subscribed)
- Telegram — internal notification system (form submissions are forwarded to a private channel)
- Google Analytics — website analytics (only if you accept cookies)
- Calendly — appointment booking (if you book a call)
We do not sell, rent or otherwise share your personal data with third parties for their own marketing purposes.
6. Data Retention
We retain your personal data for as long as necessary to provide the services you have requested, comply with legal obligations or resolve disputes. Typically:
- Enquiry form submissions: 2 years
- Newsletter subscribers: until you unsubscribe
- Course registrations and payment records: 7 years (legal requirement)
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to processing or request restriction
- Withdraw consent at any time (for newsletter: unsubscribe link in every email)
- Lodge a complaint with your national data protection authority
To exercise any of these rights, email: hello@drnermeenmustafa.com
8. Cookies
We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the date of last update.
Legal Disclaimer: This Privacy Policy is provided as a standard template and should be reviewed by a qualified legal professional before the website goes live, particularly to ensure compliance with UAE data protection law (Federal Decree-Law No. 45 of 2021) and GDPR where applicable.